Who is RÉMY COINTREAU ?

Privacy Policy

Rémy Cointreau is a French, family-owned Group whose origins date back to 1724. It is the result of the 1990 merger of holding companies owned by the Hériard Dubreuil and Cointreau families, which controlled E. Rémy Martin & Cie SA and Cointreau & Cie SA, respectively. The Group is also the result of successive partnerships with other companies active in the same wines and spirits business lines. Rémy Cointreau has a portfolio of exceptional spirits, of which the brands include: LOUIS XIII and Rémy Martin cognacs, the liqueur Cointreau, the Greek spirit METAXA, the French brandy St-Rémy, the single malts Bruichladdich, Port Charlotte and Octomore, The Botanist gin, Westland Distillery American single malt, and Domaine des Hautes Glaces French organic single malt. Each of these brands embodies unique expertise and heritage, but all share the same culture of excellence. Our company values are Terroir, People and Time. A love of our terroirs and the mastery of time have always been at the heart of our expertise, and we believe it is up to each and every one of us to bring this link to life, connecting land, people and time.

Introduction

Our Privacy Policy explains how we collect, use and protect information in relation to REMY COINTREAU website and digital services (collectively, the “Services”). This Privacy Policy applies to all visitors and users who access the Services. This website is operated by CLS REMY COINTREAU SAS located at 21, Boulevard Haussmann 75009 Paris.

CLS REMY COINTREAU SAS operates in its capacity of data controller for the purposes of applicable data protection laws and regulations, including the Regulation (EU) 2016/679 dated 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data (“GDPR”). For the purposes of the website Privacy Policy, CLS REMY COINTREAU SAS is designated by its trademark REMY COINTREAU.

Information we collect

Depending on the Services provided by the website and used by you, on your choices and configuration of your terminal (with respect in particular to cookies), personal data concerning you (your “Personal Data”) collected and processed by REMY COINTREAU mainly includes: your name, surname, e-mail address, country, telephone number, your connection logs, areas of interests, as well as the information that you may disclose when you contact us. To the extent permitted by applicable law, we may combine the information collected, including information about the organization for which you work, with other information in our possession or information that you provide to us.

The Personal Data that is mandatory for REMY COINTREAU to fulfill the purposes that are described below is marked with an asterisk on the various pages of the website. Should you not fill in these mandatory fields, REMY COINTREAU may not be able to take care of your demands and/or to provide you the requested services.  Other Personal Data is purely optional and allow us to know you better and to improve our communications and services accordingly.

When you visit the website, we may use cookies, tracers and similar tracking technologies to collect information about how you use our Services (pages consulted, links clicked), how you browse our site and provide features to you. Cookies are used to automatically collect your device identifiers and other information about you, such as the following: Internet Protocol (IP) address, logs, webpages clicked and other technical information. With your consent of cookies, our site can use information collected to complete our databases. You can modify the cookies settings at any moment on your device. We may also ask our partners to provide services, which may use cookies or similar technologies placed by us or the third party. For more information about our use of cookies, please visit our Cookie policy

Purposes of processing

We collect and process your Personal Data with your consent and/or as necessary to meet our legal obligations or fulfil our legitimate interests (notably to prevent fraud or to protect the security of our IT systems).

We use and process Personal Data about you for purposes described below:

  • to reply to your questions, complaints or orders of documents in relation to our savoir-faire, values, brands, products or markets;
  • to form analyses and make statistics;
  • to prevent fraud and ensure compliance;
  • to provide communication (e.g. newsletter) and to personalize future visits to the website;
  • to manage and improve our website and provide technical support.

We will not process your Personal Data in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you or collect any Personal Data that is not required for the mentioned purposes. For any new purpose of processing we will ask your separate consent. To the extent necessary, we take all reasonable steps to ensure that Personal Data is reliable for its intended use, accurate, complete, and current. We also undertake to collect only the categories of Personal Data that are strictly required for the purposes mentioned above.

your rights

In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your Personal Data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable, subject to any overriding legitimate grounds that REMY COINTREAU might invoke to retain your Personal Data.

You may request at any time that we stop sending you information about our offers, news and events by using the opt-out link inserted in each e-mail that we send you.

You may also give us specific instructions regarding your Personal Data after your death.

Moreover, you have the right to lodge a complaint with your local data protection authority about any of our activities that you deem are not compliant with the GDPR.

You can exercise your rights by using your account settings or by simply writing us at the following address: privacy@remy-cointreau.com. Please keep in mind that in case of a vague request we may engage a discussion to better understand the motivation for the request and require you to prove your identity (for example, by requesting an ID). This is made to ensure that no right of third parties are violated by your request.

Data recipients

Your Personal Data shall be processed by REMY COINTREAU. It shall not be transferred or made accessible to any third party apart from:

  1. our service providers (such as providers of hosting and maintenance services or communication agencies);
  2. the other entities of the Rémy Cointreau Group;
  3. in case of a change of control, if we sell or otherwise transfer part or the whole of REMY COINTREAU or our assets to another company (e.g., in the course of a transaction like a merger, acquisition, liquidation) and;
  4. to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defense of rights or to prevent harm.

Transfert of personal data & security measures

REMY COINTREAU, its affiliates, or service providers may transfer information that we collect about you, across borders. If you are located in the European Union, please note that we may transfer your Personal Data to a country that does not have the same data protection laws as your jurisdiction. Any transfer of your Personal Data outside the European Economic Area shall only take place subject to appropriate safeguards being in place, such as standard contractual clauses and other contractual safeguards. You can contact us to obtain a copy of the safeguards implemented to secure data transfers operated outside the European Economic Area.

We use reasonable and appropriate information security safeguards to help keep the information collected through the Services secure and take reasonable steps to verify your identity before granting you access to your account. Among others, we utilize the following security measures:

  • Pseudonymization of certain categories of your Personal Data;
  • Encryption of your Personal Data in transit and in rest;
  • Regular vulnerability scanning and penetration testing;
  • Organizational measures (access control, restriction of access);
  • Conducting periodical data protection impact assessments and privacy audit.

Data retention

We will retain your Personal Data as long as necessary in relation with purposes of processing identified in this Privacy Policy. Information we receive about you may be retained for an extended period of time when it is the subject of a legal obligation, an investigation or otherwise to prevent harm.

The Personal Data that is collected and processed under the “Contact us” and/or a similar section shall only be kept throughout the duration of the processing of your request. It shall be deleted thereafter.

Finally, the connection logs that are collected, subject to your consent, using the cookies, tracers and other similar tracking technologies implemented on our website, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed thirteen (13) months.

Children's privacy

REMY COINTREAU website is not directed to users under the legal age of drinking. If you are younger this legal age, depending of your country, you may not use our Services. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

Contact us

If you have any questions about this Privacy Policy and if you wish to exercise your rights, please contact our Data Protection Officer through the email privacy@remy-cointreau.com or to our mailing address:

Remy Cointreau DPO

21 Boulevard Haussmann

75009 – Paris – France

Phone: +33 (0) 1 44 13 44 13

Changes to our privacy policy

REMY COINTREAU may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances.

Last update: March 2019